Puyo AI

Privacy Policy

At PuyoAI, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our AI image generation service hosted at PuyoAI.

Important Notice Applies to All Users Last Updated: Aug 21, 2026

1. Introduction

At PuyoAI, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our AI image generation service ("the Service") hosted at PuyoAI.

2. Information We Collect and Process

We employ a minimal data collection approach. Depending on how you use the Service, we may process:

  • Account information such as your email address, login credentials, session data, and account preferences
  • Generation-related information including prompts, uploaded files, generated outputs, history, and project data
  • Subscription and billing details such as plan details, credits, order records, payment status, and subscription status
  • Technical, analytics, and security information including device information, browser details, IP addresses, logs, and anti-abuse signals
  • Cookies and similar technologies for authentication, session management, security, language preferences, analytics, and product functionality

3. How We Use Information

We use processed information to:

  • Provide image and video generation, editing, history, account, and subscription features
  • Authenticate users, manage sessions, and support account recovery and verification
  • Process orders, subscriptions, credits, and related customer support requests
  • Maintain service quality, improve performance, debug issues, and prevent fraud or abuse
  • Understand product usage through analytics and improve our services

4. How Data is Shared

We may share limited data with third-party service providers that help us operate the Service, including:

  • Authentication and account services
  • Payment, subscription, and billing operations
  • Cloud storage, image/video processing, and infrastructure hosting
  • Email delivery, analytics, security monitoring, and abuse prevention

5. Data Retention

We retain data based on operational, security, support, and legal requirements. Requests from non-logged-in users are typically processed temporarily unless retention is needed for security, abuse prevention, debugging, or service reliability. For logged-in users, we may retain prompt-related data, outputs, history, subscription records, billing records, and support records for as long as necessary to provide account features, history, subscription, support, security protection, and compliance.

6. Security Measures

We implement appropriate technical measures to prevent unauthorized access, alteration, or destruction of the limited data we process. Our Service operates over secure encrypted connections.

7. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect or process information from children under 13.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes by publishing the new Privacy Policy on this page.

9. Your Rights

To the extent permitted by applicable law, you may request:

  • Access to or obtain a copy of personal data related to your account
  • Correction of inaccurate account information
  • Deletion of eligible personal data
  • Export of certain account-related information
  • Note that some information may need to be retained for security, anti-fraud, tax, accounting, dispute resolution, or other legal compliance purposes

10. Contact Information

If you have any questions about this Privacy Policy, please contact us: [email protected].