Puyo AI

Terms of Service

By using our AI image generation Service, you agree to be bound by these Terms of Service. Please read them carefully before using our service.

Important Notice Applies to All Users Last Updated: Aug 21, 2026
If you do not agree with any part of these Terms, please stop using the Service. Continued use constitutes acceptance of these Terms and any updated versions.

1. Introduction

Welcome to PuyoAI. By accessing or using our AI image generation service ("Service"), you agree to be bound by these Terms of Service ("Terms").

2. Service Description

PuyoAI provides AI-driven image generation, video generation, editing, and related creative tools. Some features may be available without login, while others may require an account, subscription, credits, or payment. PuyoAI is an independent product and interface layer built around internal systems and third-party model providers; unless otherwise explicitly stated, PuyoAI is not affiliated with or endorsed by the underlying model providers.

3. User Obligations

By using our service, you agree to:

  • Comply with all applicable laws and regulations when using the Service
  • Not attempt to circumvent any limitations or security measures
  • Not use the Service for any illegal or unauthorized purpose
  • Not interfere with or disrupt the Service or servers
  • Not generate text that infringes intellectual property rights or contains harmful content

4. Intellectual Property

In accordance with these Terms and applicable law, paid subscribers may use content generated through the Service for personal or commercial purposes. Free users may only use generated content for personal and non-commercial purposes, unless Raphael explicitly states otherwise. You are responsible for ensuring that your prompts, uploaded content, and resulting outputs do not infringe third-party rights, violate applicable laws, or breach these Terms.

5. Privacy & Data Protection

Our privacy practices are described in our Privacy Policy. We practice minimal data collection: requests from non-logged-in users are typically processed temporarily, while logged-in users may have necessary information retained for account functionality, history, subscriptions, billing, support, and security protection.

6. Subscription & Billing

If you purchase a subscription, credits, or other paid features, the applicable pricing, billing terms, and product entitlements will be displayed at checkout or on the pricing page. Users can manage or cancel subscriptions through the pricing page or through the subscription management portal provided by Raphael. Cancellation will typically stop future renewals but will not retroactively refund benefits provided during the current billing cycle, unless required by law.

7. Acceptable Use & Prohibited Content

To protect platform safety and user rights, you shall not use this Service to generate or attempt to generate any of the following types of content:

  • Pornographic/NSFW Content: Workplace-inappropriate, explicit sexual content, nudity, semi-nudity, sexually suggestive material, pornography, uncensored, or 18+ adult content
  • Violent/Gore Content: Images promoting violence, gore scenes, torture, abuse, self-harm, or other disturbing imagery
  • Hate Speech & Discrimination: Hate, discriminatory, or offensive content based on race, religion, gender, sexual orientation, nationality, disability, etc.
  • Child Safety (CSAM): Any content involving sexual exploitation, abuse, or unsafe material related to children—this is strictly prohibited by law and we will immediately report to law enforcement
  • Deepfakes/Misrepresentation: Creating misleading images using real people's (including public figures') faces or identities without authorization, generating fake content, or impersonating others
  • Intellectual Property Infringement: Images, logos, or brand elements that infringe copyrights, trademarks, patents, or other third-party rights
  • Illegal Activities: Content inciting crime, providing illegal guidance, facilitating unlawful transactions, or otherwise violating laws and regulations
  • Harassment & Coercion: Content intended to threaten, harass, extort, intimidate, or harm others
  • Misinformation: Deliberately created false information, fake news, or deceptive content that may cause public confusion

⚠️ Severe Violations Result in Immediate Ban

For serious violations such as CSAM, deepfakes, terrorist violence, we will:
- Immediately remove the related content
- Permanently ban the user account
- Report to law enforcement authorities
- Reserve the right to pursue legal liability

8. User Reporting & Platform Content Moderation Mechanism

8.1 User Reporting Channels

If you discover violating content or accounts, you can report through the following channels:

  • Online Reporting Form: Visit https://puyoai.com/report-violation.html to submit detailed reporting information
  • Email Reporting: Send an email to [email protected] with subject format: [Violation Report] + Brief Description
  • Emergency Reporting: If you discover child safety violations (CSAM), terrorist violence, or other serious criminal content, immediately call local police or report via IC3.gov

📝 Information Required for Reporting:
- URL or screenshot of violating content
- Username or ID of violating account
- Type of violation description (e.g., CSAM, deepfake, hate speech, etc.)
- Detailed description of specific violations
- Other evidence materials (if available)

8.2 Platform Content Review & Processing Workflow

  1. Report Received (0-2 hours): System automatically confirms receipt and replies to reporter
  2. Initial Review (2-24 hours): AI system automatic detection + human moderation team preliminary review to determine severity of violation
  3. Classification & Processing:
    • Red Priority (CSAM, Terrorist Violence, Deepfakes): Emergency handling within 2 hours, immediate takedown and reporting
    • Yellow Priority (IP Infringement, Hate Speech, Harassment): Processing within 24 hours, notifying relevant parties
    • Green Priority (Minor Violations): Processing within 72 hours, warnings or feature restrictions
  4. Action Implementation (as applicable):
    • Remove violating content
    • Suspend or permanently ban accounts
    • Restrict generation frequency or functional permissions
    • Preserve evidence and submit to legal authorities
  5. Feedback & Appeal (3-7 business days): Inform reporter of processing results; punished users may file appeals
  6. Ongoing Monitoring: Review processed cases, optimize AI detection models and human moderation strategies

💡 Our Commitments:
- All reports will receive response within 24 hours
- Measures will be taken against malicious false accusations
- Reporter privacy and safety will be protected
- Regular content moderation transparency reports will be published

9. Refunds & Support

Generally, purchases of digital and virtual products are non-refundable. If you have refund requests or billing issues, please contact [email protected]. We will review refund-related requests on a case-by-case basis and typically respond within 3 business days. Nothing in these Terms limits any mandatory rights you may have under applicable law.

9. Service Availability

While we strive to maintain continuous service availability, we do not guarantee uninterrupted access to the Service. We reserve the right to modify, suspend, or terminate any aspect of the Service at any time, without prior notice.

10. Limitation of Liability

The Service is provided "as is" without warranties of any kind. We shall not be liable for any damages arising from the use of the Service, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the Service after any changes constitutes acceptance of the new Terms. We will notify users of material changes by publishing updated Terms on this page.

12. Contact Information

If you have any questions about these Terms, please contact us: [email protected].